Contact our team
Our friendly team aim to respond to your
queries within 1 working day.
Company #: SC852375
VAT: GB495801656
GPHC: 9012957
Frequently asked questions
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Who are HEBA Online pharmacy?
HEBA Online Pharmacy is a UK-registered online pharmacy regulated by the General Pharmaceutical Council (GPhC). We provide safe, convenient access to prescription treatments and over-the-counter healthcare products, with clinical oversight from qualified pharmacist independent prescribers. You can verify our GPhC registration on the GPhC website.
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How long will my order take to arrive?
We aim to dispatch all approved orders the same day or the next working day. Standard delivery typically takes 2–3 working days. Express next-day delivery options are available at checkout, subject to order cut-off times. Please allow additional time during busy periods or UK bank holidays.
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I’ve got more questions, how can I get in touch?
Please send us an enquiry here if you cannot find the answer to your question.
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Can I order any medicine I want?
No. Patient safety is our priority. Prescription-only medicines are only supplied following a clinical consultation and prescriber approval. Our prescribers may decline to issue a prescription if the treatment is not clinically appropriate for you. We do not supply controlled drugs.
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Do you deliver to all areas of the UK?
We deliver to all mainland UK addresses including Scotland and Wales. Delivery to some remote areas, Scottish Highlands, and islands may take slightly longer. We currently do not deliver outside of the United Kingdom.
