Delivery

Shipping Options and Returns

• Free Delivery

  We provide free delivery using Royal Mail Tracked 48 on orders over £40. 

  This is automatically applied at checkout. 

• Royal Mail Tracked 48 - £3.29

  Estimated delivery within 2-3 working days. Excludes bank holidays. Not a guaranteed service.

  Postcode exclusions (will take 2-3 working days due to Royal Mail Service):

  AB30–38, AB41-45, AB51–56, DD8-10, DG7-9, FK8, FK15–21, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH17–44, PH49–50, TD15, TR21–25, BT, GY, HS, IV, IM, JE, ZE 

• Royal Mail Tracked 24 - £4.29

  Estimated delivery within 1 working day. Excludes bank holidays. Not a guaranteed service.

  Postcode exclusions (will take 1-2 working days due to Royal Mail Service):

  AB30–38, AB41-45, AB51–56, DD8-10, DG7-9, FK8, FK15–21, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH17–44, PH49–50, TD15, TR21–25, BT, GY, HS, IV, IM, JE, ZE 

• DPD Next Working Day - £6.95

  DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by email, so you don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time-slot.

  Please note that this is only a working day service available to mainland UK. 

  If you select this option and you are in Highlands & Islands or Northern Ireland, we will use Royal Tracked 24

  
  We want to do our part by helping the environment. All our packaging is 100% recyclable. DPD are Carbon Neutral, packaging is 100% recyclable and offer a 1 hour delivery slot with 'in-flight' options to alter your delivery window.

  DPD Notice:

  We do not offer DPD to the following postcodes. Any orders placed via DPD to these postcodes will have their postage changed and sent via Royal Mail's 24 hour, next working day service.

  Aberdeen AB31-AB35
  Aberdeen AB41 - AB54
  Northern Highlands AB36 - AB38
  Northern Highlands AB55 - AB56
  Argyll FK17 - FK21
  Northern Highlands HS1 - HS9
  Northern Highlands IV1 - IV63
  Arran KA27
  Argyll KA28
  Northern Highlands KW0 - KW14
  Orkney Shetland KW15 - KW17
  Argyll PA20 - PA78
  Dundee PH15 - PH18
  Northern Highlands PH19 - PH29
  Northern Highlands PH32 - PH33
  Northern Highlands PH45 - PH48
  Argyll PH30 - PH31
  Argyll PH34 - PH44
  Argyll PH49 - PH50
  Orkney Shetland ZE1 - ZE3

  No delivery: 

  AB31-56, BT, FK17-21, GY, HS,, IV1-63, JE, KA27-28, KW0-17, PA20-78, PH15-50, PO30-41, ZE 

• Royal Mail Special Delivery by 1pm - £6.99

  Guaranteed delivery by 1pm the next working day if ordered before the cut-off time. Cut-off time is 3.30pm on weekdays. If you order after the cut-off on a Friday then your order will be delivered on Tuesday. We are happy to refund the full delivery cost if your order is not sent out from our premises on time.

  This service can be used for UK including Scottish Highlands, Islands and Ireland. 

  Postcode exclusions (delivery by 5:30pm next working day):

  AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15, 17¬26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20, PA41-49, PA60, PA77, KW15, KW16, GY9, ZE1, HS3. 

  Postcode exclusions (delivery by 5:30pm within 2 working days):

  GY, HS2, IM 1-9, 86,87,99, JE 1-4, PA61-75, PA78, ZE2-3. 

  Postcode exclusions (delivery by 5:30pm within 3 working days):

  KW16-17, PH30, PH41-44

  Saturday guaranteed delivery is not available to: GY, IM, JE. 

• Saturday Delivery - £7.99

  For Saturday delivery, this option must be selected to ensure a guaranteed service. 

  Orders must be placed before 3:30pm on a Friday. 

  This will be delivered using Royal Mail or DPD dependent on which is more reliable at the time. 

  Saturday guaranteed delivery is not available to: GY, IM, JE.

  DPD No delivery: 

  AB31-56, BT, FK17-21, GY, HS,, IV1-63, JE, KA27-28, KW0-17, PA20-78, PH15-50, PO30-41, ZE 

• Click & Collect / Pick-up points

  For Royal Mail, you may use click & collect options at 10,000 Post Offices and 1,200 Customer Service Points.

  With DPD Pickup, you can have your order delivered to the nearest DPD Pickup point. An 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

  Our current shipping and delivery partners are Royal Mail and DPD, and you can access their terms and conditions by clicking here https://www.dpd.co.uk/terms-and-conditions.jsp or here https://www.royalmail.com/terms-and-conditions. The various delivery options time scales and guarantees are provided by our delivery and shipping partners and not us.

• Plain Packaging & Discreet Delivery

  Plain Packaging

  All treatments are sent in discreet packaging:

  • No mention of the medication appears on the packaging, so only you'll know what's inside.
  • No logos.
  • No mention of pharmacy.
  • No description of the contents.