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Frequently asked questions

  • What is erectile dysfunction (ED)?

    Erectile dysfunction is the persistent difficulty getting or maintaining an erection firm enough for satisfactory sexual activity. It is very common, affecting an estimated 1 in 5 men in the UK at some point in their lives, and becomes more prevalent with age.

  • Is ED a serious medical condition?

    ED can be a sign of an underlying health condition such as cardiovascular disease, diabetes, high blood pressure, or hormonal imbalance. It is always advisable to speak with a healthcare professional if you experience persistent ED, as it may warrant further investigation.

  • What causes erectile dysfunction?

    ED has both physical and psychological causes. Common physical causes include poor circulation, high blood pressure, high cholesterol, diabetes, obesity, and hormonal changes. Psychological causes include stress, anxiety, depression, and relationship difficulties. Often, a combination of both is involved.

  • Treatment Options

    What treatments are available for ED in the UK? Several prescription-only medicines (POMs) are available in the UK for ED, including:

    • Sildenafil (generic Viagra) – taken 30–60 minutes before sexual activity
    • Tadalafil (generic Cialis) – available as a daily or as-needed dose
    • Vardenafil (generic Levitra) – taken approximately 25–60 minutes before activity
    • Avanafil (Spedra) – a faster-acting option, working in as little as 15 minutes
  • Do I need a prescription for ED medication in the UK?

    Yes. All PDE5 inhibitors are prescription-only medicines in the UK. At Heba Online Pharmacy, our independent prescribers can assess your suitability through a secure online consultation, and issue a prescription where clinically appropriate.

  • What is the difference between sildenafil and tadalafil?

    Sildenafil is typically taken as needed, around 30–60 minutes before sexual activity, and its effects last approximately 4–6 hours. Tadalafil has a longer duration of action — up to 36 hours — and is also available as a low daily dose (5mg) for men who prefer not to time their medication around sexual activity.

  • Can I take ED medication if I have diabetes or heart disease?

    Many men with diabetes or well-controlled cardiovascular conditions can safely use PDE5 inhibitors, but this requires individual clinical assessment. Our prescribers will review your medical history, current medications, and any relevant test results before issuing a prescription.

  • Are there side effects I should know about?

    Common side effects of PDE5 inhibitors include headache, facial flushing, indigestion, and nasal congestion. These are usually mild and short-lived. Less commonly, some men experience visual disturbances or back pain (more associated with tadalafil). Seek urgent medical attention if you experience sudden vision or hearing loss, or chest pain during or after taking ED medication.

  • Can lifestyle changes help with ED?

    Yes. Regular exercise, maintaining a healthy weight, reducing alcohol intake, stopping smoking, and managing stress can all have a meaningful positive impact on erectile function. ED medication works best alongside healthy lifestyle habits.

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Why go with HEBA?

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UK-based clinical team

Our specialist clinical team ensure your safety and health. Every treatment is carefully reviewed with treatment provided based on your overall health.

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Clinically proven treatments, safely prescribed

We are a GPhC registered pharmacy, dispensing medication from MHRA approved facilities. You can rest assured that your medication will always be 100% genuine and authentic.

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Long term support

We are committed to providing assistance and guidance for your well-being and health, with a focus on long-term health outcomes and holistic support to ensure that you are getting the most from your treatment.

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Treatment plans personalised to you

We customise your treatment plan to fit your needs and health profile.